Our dog collars are handcrafted in the Ontario, Canada. We ship world wide. Our prices are set via Canada Post.
To see an exact shipping price, add an item to your cart. Prices range from within Canada: $4, to USA approx $6, International: $12. Save on shipping when order 2 or more collars!
Shipping times on average: (*not* including production times, see below):
Within Canada: 5 + business days
To the US: 7+ business days
International: 12+ business days
These are estimated times. Some will arrive sooner, some later, depending on the post office wait times. We cannot guarantee ANY arrival dates, as we are not the post office and do not have control once a package leaves our studio.
Current Processing time is 3-8 weeks, not including shipping. I am having a major abdominal surgery, and my recovery will be long, and I won't be able to sew. You can still order, especially since some fabrics are low quantity, but they won't ship for a bit.
Rush Service (On Hold): If you want your collars rushed out to you (we'll stay overtime!), please contact us, a small fee $5 will apply.
Ready to Ship Collars: If you order ready to ship collars *and* made to order collars, everything will ship together with the made to order collars.
What is your return/exchange policy?
Please measure your dogs neck before purchasing, pretty pretty please?! It's no fun for either of us if the size/width isn't correct. We make our collars to order, so if your pup is an in-between size, message us and we'll make it 100% custom!
Didn't measure properly? Send us back your new/unused collar, within 30 days. We'll take the time to make another collar ($10 fee), and let you know when it's ready to ship (shipping fees apply). All sales are final for seasonal (Halloween/Christmas) martingale collars. As well any buckle/chain or tag collars.
It's the customers duty to measure and read collar type descriptions. And if you're not sure, message us, we're here to help.