Collar Town is not responsible for shipping delays with Canada Post. Please order soon to avoid disapointment.

Shipping Info

Our dog collars are handcrafted in Ontario, Canada. We ship world wide.  Our prices are set via Canada Post.

To see a shipping price, add an item to your cart. 

Shipping times on average: (*not* including production times):

Within Canada: 5 business days
To the US: 7+ business days
International: 12+ business days

These are estimated times. Some will arrive sooner, some later, depending on the post office wait times. We cannot guarantee ANY arrival dates, as we are not the post office and do not have control once a package leaves our studio.

Current Production Time: (time to make the collars) 2 - 5 business days. We will up date this on the front top of our main page.

Rush Service: If you want your collars rushed out to you (we'll stay overtime!), please contact us, a small fee will apply.

Ready to Ship Collars: If you have ready to ship collars *and* made to order collars, everything will ship together with the made to order collars.

What is your return/exchange policy?

Please measure your dogs neck before purchasing, pretty pretty please?! It's no fun for either of us if the size/width isn't correct. We make our collars to order, so if your pup is an in-between size, message us and we'll make it 100% custom! 

Didn't measure properly? Send us back your new/unused collar, within 30 days. We'll take the time to make another collar ($10 fee), and let you know when it's ready to ship (shipping fees apply). All sales are final for seasonal (Halloween/Christmas) martingale collars. As well any buckle/chain or tag collars.

It's the customers duty to measure and read collar type descriptions. And if you're not sure, message us, we're here to help. If we messed up (hey, we're human!) we'll do everything to make it better.