Do you make small sizes?
Yes! We make collars from 8 inches to 28! See the drop down menu on each collar (except the ready to ship ones, which are the ones we use for photos!).
My dog is in between sizes, now what?!
Select the larger size, then send us a message after ordering with your pups exact neck size, and we'll make it custom, no extra charge.
Do you make buckle collars?
Yes! See the drop down menus in any of our collections (other than ready to ship...which are the martingales used for our pro pics).
Do you make other sizes than 13-17"?
Yes! You must only be looking at our ready to ship section, which are pre-made collars from our photos. Have a peak at any of our other sections, like every day collars.
Do you ship to...such and such?
Yes! We ship world -wide.
How much is shipping? When will my collar arrive?
Our dog collars are handcrafted in Ontario, Canada. We ship world wide. Our prices are set via Canada Post.
To see an exact shipping price, add an item to your cart. Prices range from within Canada: $4, to USA approx $6, International: $11. Save on shipping when order 2 or more collars!
Shipping times on average: (*not* including production times, see below):
Within Canada: 5 + business days
To the US: 7+ business days
International: 12+ business days
These are estimated times. Some will arrive sooner, some later, depending on the post office wait times. We cannot guarantee ANY arrival dates, as we are not the post office and do not have control once a package leaves our studio.
Current Production Time: 3-4 weeks. Does not include shipping times (see above).
If you need your collar asap, send us a message, and for a small fee, we'll stay over time and get it done and shipped out for you.
What is your return/exchange policy?
Please measure your dogs neck before purchasing, pretty pretty please?! It's no fun for either of us if the size/width isn't correct. We make our collars to order, so if your pup is an in-between size, message us and we'll make it 100% custom!
Didn't measure properly? Send us back your new/unused collar, within 30 days. We'll take the time to make another collar ($10 fee), and let you know when it's ready to ship (shipping fees apply). All sales are final for seasonal (halloween/Christmas) collars as well, buckle & tag collars, and ready to ship collars. All sales are also final if you have selected "Yes, I have selected the correct collar & size I need".
It's the customers duty to measure and read collar type descriptions. If we messed up (hey, we're human!) we'll do everything to make it better.
How are your collars made, do you make buckle collars?
Our collar construction info, sizes, types and widths can be found: Click Here