Collar Town is not responsible for shipping delays with Canada Post. Please order soon to avoid disapointment.

FAQ

How much is shipping? When will my collar arrive?

Shipping costs vary from $3 - $15 depending on your location. You can save on shipping fees when ordering 2 or more collars at a time (stock up on those holiday collars when ordering non holiday!), just add them to your cart to see the prices.

Shipping times vary between 3 - 20 business days. This does not include our production time, which can take from 3 - 10 business days (we get swamped at times!). If you need your collar asap, send us a message, and for a small fee, we'll stay over time and get it done and shipped out for you.

What is your return/exchange policy?

Please measure your dogs neck before purchasing, pretty pretty please?! It's no fun for either of us if the size/width isn't correct. We make our collars to order, so if your pup is an in-between size, message us and we'll make it 100% custom! 

Didn't measure properly? Send us back your new/unused collar, within 30 days. We'll take the time to make another collar ($10 fee), and let you know when it's ready to ship (shipping fees apply). All sales are final for seasonal (halloween/Christmas) collars as well, buckle & tag collars.

It's the customers duty to measure and read collar type descriptions. If we messed up (hey, we're human!) we'll do everything to make it better.

How are your collars made?

Our collar construction info can be found: Click Here